Code of Conduct Policy
Thrive Pediatrics, LLC DIRECT PRIMARY CARE PROGRAM CODE OF CONDUCT
To provide a safe and healthy environment for staff, visitors, patients, and their families, Thrive Pediatrics, LLC(“Practice”) expects visitors, patients, and accompanying family members to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff.
As a patient, please understand that Practice has the following expectations:
● If you have any questions about the care you received from Practice or are unhappy with the
service received, please speak to your Physician before you leave the Practice. If the services
were rendered through telemedicine, please send a text to your Physician, or send an email to the
Practice so that any clarifications about your care or the services you received can be addressed.
● The Practice strives to provide all patients with the necessary time and quality of care they deserve. In order to accomplish this, the Practice requests that you communicate all issues that you wish to discuss with your provider at the time your appointment is scheduled. This will ensure that an
appropriate amount of time can be allotted to address your concerns. Failure to do so may result
in the Practice scheduling you for another visit.
● Questions about the Membership Agreement, Monthly Membership Fee or other fees associated
with services not included in the monthly membership fee should either be discussed over the
phone with your Physician or addressed in an email sent to the Practice at: drkurowski@thrivepedswi.com. Patients may also discuss these issues when they come into the office for an appointment.
● The Practice follows a zero-tolerance policy for aggressive or harassing behavior directed by patients and/or their accompanying family members or friends against our staff.
● Please be courteous with the use of your cell phone and other electronic devices. When you
come for your visit, set the ringer to vibrate before storing away.
The following behaviors are prohibited:
● Possessing firearms or any weapon
● Intimidating or harassing behavior towards your Physician, staff, or other patients
● Making threats of violence through phone calls, letters, voicemail, email or other forms of written,
verbal or electronic communication
● Physically assaulting or threatening to inflict bodily harm
● Making verbal threats to harm another individual or destroy property
● Damaging business equipment or property
● Making menacing or derogatory gestures
● Making racial or cultural slurs or other derogatory remarks
If you are subjected to any of these behaviors or witness inappropriate behavior, please report the
behavior to your provider or any staff member of the Practice. Violators are subject to removal from the facilityand/or termination from the Practice’s Direct Primary Care Membership Program.
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Signature of Patient or Parent or Legal Guardian Date
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Name of Parent or Legal Guardian (if applicable)
Rev January 1, 2025